Slide 05 · Proof · Affirm

Closest analog: Affirm scaled contact-center operations on Level AI.

"Level AI gave our team the conversation coverage to find the dispute themes that shape merchant economics, and the in-the-moment coaching to act on them before the next quarter's report."
CX leadership, Affirm · Public LinkedIn post: "How Affirm Scaled Its Contact Center Operations"
100%
conversation coverage
+25%
CSAT lift
90%
QA time saved