06 / ROI math
What 100% coverage looks like for a 5M-member plan.
A typical member services org sampling 2-5% of calls leaves the bulk of grievance, HIPAA and Star-Ratings signal on the table. Move every conversation onto an Auto-QA scorecard and three numbers shift.
2 to 100%
Coverage
From sampling 2-5% of member calls to scoring every voice and digital interaction across the panel.
25%
CSAT lift
The Level AI member-base benchmark when CSAT is wired to evidence-linked coaching, not aggregate dashboards.
90%
QA effort cut
Supervisors stop clicking through forms and start coaching the moments Auto-QA already flagged.