05 / Closest analog
VistaPrint cut QA and coaching effort by 80%.
“
We replaced a sampling-based QA process with full-coverage Auto-QA. Our supervisors now spend their time coaching the moments that matter, not chasing the 2% they happen to listen to.
VistaPrint, Customer Service Operations
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Published Level AI case study
80%
QA and coaching effort reduction across the program
100%
of customer interactions reviewed, up from a 2-5% sample