04 / Four pillars
A platform built for payer member experience.
01 · Auto-QA
Score every member call
HIPAA-aware Auto-QA runs against 100% of voice and digital interactions. Custom scorecards for grievance, appeals, benefits and Star Ratings.
02 · Voice of the Member
Hear what members really mean
Topic and theme detection across the full member panel. Rising grievance precursors, network adequacy issues, and CMS-flag categories surface daily.
03 · Agent Assist
Benefits, formulary, PA in real time
Real-time guidance on plan benefits, formulary lookup and prior authorization steps. Reduces AHT while improving first-contact resolution.
04 · Coaching
Member-empathy coaching
Evidence-linked coaching with HIPAA-aware redaction. Supervisors review the actual moments that drove or hurt CSAT, not aggregate dashboards.