07 / Integrations
Fits the modern stack.
CRM & service
Where your tickets live
Salesforce
Zendesk
HubSpot Service
Freshdesk
Score and coach against the conversation context inside the systems your agents already use.
CCaaS & voice
Your conversation source
Genesys
NICE CXone
Five9
Talkdesk
Amazon Connect
Real-time and recorded streams flow to Level AI without replatforming.
Data & ops
Where insights land
Snowflake
Looker
Workday
Jira
Linear
CX signals reach your data warehouse, BI dashboards, and engineering backlog.
AI core
Proprietary models
Voice AI
Auto Speech Recognition
Full-stack AI
Tuned on contact-center data, not generic web text. Higher signal, fewer hallucinations.
Deployment
Enterprise grade
SOC 2
HIPAA-ready
SSO / SCIM
Audit trail
Standard procurement — tested with FS, healthcare, retail, BPO buyers.
Onboarding
Time to value
~30-day pilot
Sample-data start
CX strategist
Pilot on a slice of recent calls before full rollout. Strategist on every account.