05 / Proof

Modern contact centers run on Level AI.

"We needed to score the entire population, not a thin sample. Auto-QA gave us coverage and a coaching workflow that finally moved the needle on iCSAT."

VP Customer Operations · enterprise SaaS contact center

+12%

Smartsheet

iCSAT lift, plus 60% efficiency improvement.

80%

VistaPrint

QA effort cut, with deeper coaching coverage.

90%

Ollie Pets

QA coverage, up from a single-digit sample.