Slide 04 · The solution

Four pillars. One platform built for pet-parent CX.

01 Auto-QA

100% of pet-parent calls scored.

Every interaction graded against the Chewy CX rubric, not a sample of it.

02 VoC

Voice of the Customer on every transcript.

Recall threads, product friction, refund spikes, surfaced day one.

03 Agent Assist

Live workflows for Rx and autoship.

Right answer, right policy, right tone, in the moment.

04 Coaching

The moment, not the report.

Show advocates the exact 30 seconds that worked or didn't.